Refund Policy

At Foger Vape Official, we are dedicated to delivering top-quality products to our customers. We recognize that returns may sometimes be necessary, so we encourage you to review our Refund Policy for a smooth and straightforward process.

How to Start a Return

To begin a return, please email our Foger Vape Official customer service team. Our agents are available to help and support you attentively at every stage.

Refund Period

Your complete satisfaction with your purchase is our goal. You have 15 days from the order date to begin the return procedure. Please contact us within this timeframe to ensure your request is processed.

Return and Exchange Guidelines

To maintain fairness for all customers, our policy includes these guidelines:

  • Each customer is allowed one return or exchange per month.

  • Refunds are available for orders up to $100, minus shipping fees.

  • Refund requests for orders over $100 are considered at Foger Vape Official’s discretion.

  • Returns based solely on flavor or taste preference are not accepted.


Return Process

Within one to two business days of receiving your return or refund request, we aim to process it. Refunds are only issued for returns authorized in writing by Foger Vape Official. We may request feedback about the product to ensure a thorough review.

Non-Defective Returns

For non-defective items, a 25% restocking fee applies, and products must remain unopened.

Product Inspection

Please inspect your order upon arrival. Returns or exchanges are exclusively permitted for defective products, with requests required to be submitted within 15 days of the purchase date. Products that have been opened will be credited to the store. Customers bear the responsibility for shipping costs, unless otherwise specified. If a return or exchange does not meet these requirements, Foger Vape Official retains the right to reject it.

Lost or Stolen Packages

While we strive to protect your shipments, we cannot guarantee against loss or theft after delivery. If you believe your package is missing or stolen, contact us at support@fogervapeofficial.com for assistance.

Address Issues

If your package is returned due to an incorrect address, being unclaimed, or marked as undeliverable, notify us by email. Our staff will handle your reimbursement as soon as we receive the returned item. A 25% restocking fee may apply to free shipping orders.

Our Refund Policy is formulated to facilitate returns to the greatest extent possible, thereby allowing you to shop with confidence. For questions or help, reach out through our contact form or email us at support@fogervapeofficial.com. We are committed to providing high-quality service and making sure you are satisfied.